They message while I'm busy. By the time I reply they've gone elsewhere.
Let WhatsApp ask the necessary questions before you pick up the thread.
This might be you
- Eight out of ten questions are the same few questions
- Messages pile up while you're busy and by the time you reply they've gone elsewhere
- You come back from a break to a wall of unread
- Enquiries arrive at 11pm and Sunday afternoon
What you get
- Auto-reply covering the common questions, hours, location and price range
- Qualifying first: what they want, when they need it, rough budget
- Routing: urgent ones reach you, ordinary ones queue and get followed up
- Every thread logged so nothing is lost in the scroll
A real situation
A tyre shop lost most of its weekend enquiries because nobody was reading the phone. Auto-reply now answers hours, price range and location, and books the rest for Monday morning. Almost none of them leave.
Common questions
- Will customers know it's automated?
- They'll know something answered instantly. Written properly, that reads as organised, not cold — and it says a human will follow up.
- Does this need the official WhatsApp Business API?
- Depends on volume. Plenty of setups run on WhatsApp Business without it. We'll say which one your case needs and what it costs.
- What if it gets something wrong?
- It hands over. It's built to stop and pass the thread to you the moment it's out of its depth, and to tell you why.
More in Get it running itself