Twenty times a day, the same question

Twenty times a day, the same question

A patient asks on WhatsApp whether you treat something and how much it costs. Reception is with someone. Three hours later she's booked at the clinic that replied in two minutes.

Where it usually breaks

  • The same questions about price, hours and parking, all day
  • Reception can't message and handle the counter at once
  • Recall appointments depend on someone remembering

Start with the “Get it running itself” layer. See what this layer covers →