They ask online and never show up

They ask online and never show up

Someone asks on Instagram whether you have it in stock. You reply after closing. She bought it elsewhere at 4pm. The stock was sitting on your shelf the whole time.

Where it usually breaks

  • Stock questions all day across three platforms
  • Orders taken in chat, written on paper, sometimes lost
  • No idea who bought before, so no reason for them to come back

Start with the “Get them to stay” layer. See what this layer covers →