Empty tables, and nobody picked up the phone

Empty tables, and nobody picked up the phone

Half past six. Two groups waiting at the door, the phone has rung three times and nobody could get to it. By the time you call back they've booked next door. The tables were free — there was just nobody to catch the call.

Where it usually breaks

  • Nobody can answer the phone during service
  • Bookings take four messages back and forth
  • You post a promotion and nobody sees it

Start with the “Get it running itself” layer. See what this layer covers →